From the striking Jo Downs handmade glass Christmas collection.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll give you instructions on how and where to send your package. Returns will be at your expense and will need to be shipped using registered post. Items sent back to us without first contacting us to request a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Earrings cannot be returned.
Unfortunately, we cannot accept returns on sale items.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Free Local Delivery
We are currently offering free local delivery within the West Oxfordshire post code districts, for more details please see here.